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Frequently asked questions

Find quick answers to frequent pre-sale questions asked by customers

  • Can I extend or renew my item support?

    Item support option

    The support options available to you depend on when you make the support purchase.

    • A support upgrade is 6 months of additional support that can be purchased at the time of buying the item.
    • A support extension is 6 months of support that can be purchased at any time after the initial purchase of the item, provided the current support period hasn’t expired.
    • A support renewal is 6 months of support that can be purchased after any existing support for an item has expired.

    How do I renew or extend my support?

    In order to extend or renew an item’s support offering, you must have less than 6 months of the existing support period remaining and also the author must still be offering support on their item.

    To renew the support component on an item, please follow these steps:

    • Log in to your account
    • Hover over your username and click ‘Downloads’ from the drop-down menu.
    • The downloads section displays a list of all the items purchased using your account.
    • Click on ‘Renew support now!’ or ‘Extend now’ next to the item you wish to renew the item support for and that’s it!
  • Does the item come with installation and setup documentation?

    Yes, all our items come with either bundled documentation located in your “All files & documentation” download zip or online documentation.

  • Do you provide customization services for your items?

    Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page.

    For customization services that will help you tailor the item to your specific requirements, please contact us to see if we are available to offer paid customization service or check out service providers on Envato Studio.

  • We are here to help

    Our team is just an email away ready to answer your questions

    Evan Wells
    Evan Wells
    John Brown
    John Brown
    Sara Galen
    Sara Galen
    Alex Koch
    Alex Koch
    Tom Farrell
    Tom Farrell
    Daniel Shultz
    Daniel Shultz

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